It’s easy! Just send us a WhatsApp, give us a call, or drop us an email. We’ll arrange a viewing and guide you through the simple booking process.

Yes, we take a £200 holding deposit to reserve your home. You’ll then have 5 days to complete the on boarding process.

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Yes! All utility bills — gas, electricity, water,and WiFi — are included in the rent you see on the property listing. If all tenants are full-time students, you’re also exempt from council tax.

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If you don’t have a UK-based guarantor, you can use Housing Hand, which acts as a guarantor service. Alternatively, you can pay your rent in full upfront.

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A Right to Rent check is a legal requirement in England to ensure all tenants have the legal right to live in the UK. Before moving in, you’ll need to provide original identification documents such as a passport, visa, or digital immigration share code.

I’m an international student — what does this mean for me?

If you’re coming from outside the UK, don’t worry! A Right to Rent check is just a standard verification that allows you to live in the UK while you study. You’ll need to show your passport and visa or your UK immigration status via the government’s online system. It’s quick, simple, and won’t affect your studies

Move-in dates vary by property but typically our tenancies start on 1st July, however if the property is undergoing refurbishment it may be later. We’ll provide the exact date when you enquire about a specific property.

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All rooms are furnished, but you may want to bring personal items such as bedding, towels, and any other home comforts.

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Yes - at Nexa Living we offer the Zero Deposit Guarantee as an alternative to a traditional deposit.

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Moving into your new home is exciting but we understand it can get expensive. A Zero Deposit Guarantee lets you move in by paying a fee equal to one week’s rent, instead of a full deposit. That means less upfront cost and more money in your pocket.

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Pay less upfront: Just one week’s rent instead of a full deposit.

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More choice: A flexible alternative to traditional deposits.

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Greater freedom: No need to fund two deposits when switching homes.

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Less cost. Less Stress. More Freedom.

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More details

Your security deposit is equal to 5 weeks rent. We’ll confirm the exact amount once your tenancy agreement is issued, and payment needs to be completed prior to collecting your keys.

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Yes! You can view our standard tenancy agreement here. If you have questions, our team is happy to help.

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Our standard tenancy length is 51 weeks, but if you are renting one of our houses that has recently gone through our refurbishment programme this may be slightly shorter.

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You can find a new tenant to take over your tenancy but please contact us first to discuss this process. If you cannot find a replacement you will need to continue paying until the end of your tenancy.

We request all tenants pay via Direct Debit. Alternatively, payments can be made via bank transfer in line with your contract.

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Most tenants pay monthly, but we can discuss termly or upfront payment options. Rent is always payable in advance, with your first payment due before you move in.

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Contact us as soon as possible so we can discuss your options. We’re here to help and will work with you to find a solution.

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If you leave university, you can stay in your Nexa home until the end of your tenancy. However, you’ll be liable for council tax as a non-student.

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At Nexa Living, we aim to provide high-quality homes and a great service for all our residents. However, we understand that sometimes things don’t go as planned. If you’re unhappy about any aspect of your experience, please follow the steps below so we can resolve it quickly and fairly.

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Speak to us first.

If you have a concern, please first raise it with your Nexa Living representative. Most issues can be resolved at this stage through a quick conversation or email. You can contact them via email at hello@nexaliving.co.uk or via phone on 07415 375460. We will acknowledge your complaint with 48 hours and aim to provide a full response within 10 days.

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If you are not happy and not satisfied with your our response, please submit a formal written complaint to us at hello@nexaliving.co.uk, or if you prefer, you can write to us at:

Nexa Living Limited

James House,

Mere Park,

Marlow,

SL7 1FJ

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We’ll acknowledge your complaint within 3 working days and provide a full written response within 15 working days.

If we need more time to investigate, we’ll let you know when to expect an update.

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If you are still not satisfied after our Stage 2 response, you may refer your complaint to The Property Ombudsman (TPO) for independent review.

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TPO contact details:

• Website: www.tpos.co.uk
• Phone: 01722 333306
• Email: info@tpos.co.uk

Please note: complaints must be referred to TPO within 12 months of receiving our final response.

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